Shipping Policy

Thank you for shopping with Bass Botanicals! 🌿

We carefully prepare and package every order so your botanical products arrive safely and ready for you to enjoy.

📦 Processing & Shipping

Orders are processed and shipped within 3–5 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

🚚 Shipping Times

Please note that the 3–5 business days refers to processing and handling time. Delivery time begins after your order has been shipped and depends on the shipping carrier and destination.

Shipping delays caused by the carrier, weather, holidays, or other circumstances beyond Bass Botanicals' control may occur.

📍 Address Accuracy

Please make sure your shipping address is correct before completing your order. Bass Botanicals is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you before your order ships.

📦 Lost, Damaged, or Delayed Packages

Once an order has been shipped and transferred to the carrier, delivery is the responsibility of the shipping carrier. If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package arrives damaged, please contact us promptly and include photos of the damaged package and products so we can determine the best way to assist you.

💚 Questions About Your Order?

We're happy to help! Please contact Bass Botanicals with your order number and we'll do our best to assist you.

Bass Botanicals
Rooted in wellness. Made for your next chapter.